Had an accident?

Did you know, following an accident, it's your legal right to have your car repaired anywhere of your choice. If you are ever unfortunate enough to be involved in a road traffic accident, just give FCW Group a call and we will take care of everything.

Had an accident

Non Fault Accident Assistance ... Know your legal right!

When you have an accident, by law you have the right to choose who you want to repair your vehicle. Don't feel pressured or believe that you have to use the repairer that your insurance company have recommended. This is not always the best option for you or your vehicle, so talk to one of our specialists who will help you make the right decision.

Your insurers 'recommended repairer' may not have manufacturer approval or hold a BS10125 approval like we do at our FCW Group bodyshop sites in Twickenham, Ashford and Isleworth, Middlesex.

All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.

By choosing FCW Group, you can be assured of quality, experience, and reliability.

Non-fault accident

Accident Assistance

If you are ever unfortunate enough to be involved in a road traffic accident that was not your fault, you needn't be inconvenienced. Give us a call and take advantage of our complimentary accident assistance service.  Our dedicated claims team can assist by providing the following benefits:

  • Manage your claim for you.
  • Provide a suitable replacement vehicle.
  • Organise and fund repairs.
  • Excess payments waived.
  • Protection of no-claims bonus and claims history.
  • Help claim compensation for injury or losses.

Accidents can be very stressful. We provide a complete hassle-free experience and take all the stress and worry out of your hands.

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