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Know your rights

Had an accident? ... Know your legal right!

When you have an accident, by law you have the right to choose who you want to repair your vehicle. Don't feel pressured or believe that you have to use the repairer that your insurance company have recommended. This is not always the best option for you or your vehicle, so talk to one of our specialists who will help you make the right decision.

All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.

By choosing FCW Group, you can be assured of quality, experience and reliability.

Accident Assistance

Accident Assistance

Non-fault accident?

Have you been involved in an accident that wasn't your fault? You needn't be inconvenienced. Our dedicated claims team can assist by providing the following benefits:

  • Manage your claim for you.
  • Provide a suitable replacement vehicle.
  • Organise and fund repairs.
  • Excess payments waived.
  • Protection of no-claims bonus and claims history.
  • Help claim compensation for injury or losses.